What is included in your ‘free of charge’ support?
3W Infra includes the following free of charge support services in combination with our Dedicated Server services:
- HDD/SSD replacement
- Hard Reboot (power cycle) of the server
- Soft Reboot (restarting of the server using command: reboot , or with the key combination CTRL+ALT+DEL if no login credentials are provided)
- OS installation
- OS re-installation
- IP configuration
- Firewall disable
- Hardware troubleshooting
- Server replacement
- Control Panel installation
- Root password reset
- SSH/RDP accessibility
- Basic OS configuration after installation/re-installation
- Hardware firmware updates
- Starting up the file system check (command: fsck -y) if customer provides the root password
- Support until server is accessible via SSH/RDP
- Operations specified by our Sales Department as 'Free of Charge' (defined in a quote/order form)
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