3W Infra creates and sends your next month’s invoice 14 days before the start of a new month. The invoice is also available in the 3W Infra Client Area. This is because we provide the services on a prepaid basis. You need to make the payment before the new month starts, therefore before the first of a calendar month. If you have not paid the full amount within the payment term, you may risk having your services suspended. We will have to remove the server(s) physically and all data will be lost.
We will send you 3 email notifications till the actual due date, in order to avoid such situation.
The 3W Infra Client Area always displays the current open amount that is due. You can download it and pay from the 3W Infra Client Area at any time.