What is included in your ‘free of charge’ support? Print
- 0
3W Infra includes the following free of charge support services in combination with our Dedicated Server services:
- HDD/SSD replacement
- Hard Reboot (power cycle) of the server
- Soft Reboot (restarting of the server using command: reboot , or with the key combination CTRL+ALT+DEL if no login credentials are provided)
- OS installation
- OS re-installation
- IP configuration
- Firewall disable
- Hardware troubleshooting
- Server replacement
- Control Panel installation
- Root password reset
- SSH/RDP accessibility
- Basic OS configuration after installation/re-installation
- Hardware firmware updates
- Starting up the file system check (command: fsck -y) if customer provides the root password
- Support until server is accessible via SSH/RDP
- Operations specified by our Sales Department as 'Free of Charge' (defined in a quote/order form)
Was this answer helpful?
Related Articles
How can I get additional bandwidth for my server?
The most efficient way to purchase additional bandwidth for your server is to open a sales...
Is there a money-back guarantee?
3W Infra does not offer a money-back guarantee.
What do you charge for remote hands?
Our Remote Hands service is provided on an hourly support rate basis:
During business hours:...
What is your policy on IP addresses?
Due to the limited number of available IPv4 addresses, the maximum amount of IP addresses which...
How can I contact your support team?
3W Infra's data center engineers can be contacted through email and/or ticket. You may either...
